01
Assessment
Discovery workshops, KPI alignment, and the right mix of Dynamics 365 CRM + ERP apps for your business.
1–2 weeks
Practices · Microsoft Dynamics 365
The AI‑driven CRM & ERP family — one Microsoft tenant, end-to-end.
Finance · Supply Chain · Commerce · Business Central · Sales · Customer Service · Field Service · Marketing — delivered by a Microsoft Solutions Partner — Business Applications with 100+ Dynamics rollouts across UAE, KSA, Qatar, India and USA.
100+Dynamics rollouts
20+yrMicrosoft partnership
4Delivery centres
24/7NovaCare support
Definition · What it is
Step into the future of AI-driven business solutions with Microsoft Dynamics 365
Microsoft Dynamics 365 is a family of intelligent CRM and ERP business applications that run on one Microsoft 365 + Azure foundation. Finance, supply chain, commerce, sales, marketing and customer service all share a single Dataverse data layer — and Microsoft Copilot is built into every app, so insight and automation come standard rather than bolted on later.
You start with the one app that solves today's problem and add the rest as you grow, without re-platforming. Novasoft is your Microsoft Solutions Partner for the full Dynamics 365 family across the UAE, Saudi Arabia, Qatar and India — see the Microsoft Dynamics 365 product family and our AppSource listings for the certified Microsoft details.
Business applications · ERP
Microsoft Dynamics 365 ERP applications
Run finance and operations on one cloud spine. Each app is a separate licence on the same Dataverse, so they share data the moment you switch one on.
Dynamics 365 Finance
Automated financials, cash-flow forecasting and global tax — with Copilot for variance analysis.
Supply Chain Management
Demand planning, warehouse and production visibility from purchase order to delivery.
Dynamics 365 Commerce
Unified in-store, online and call-centre retail with a single customer and inventory view.
Business Central Popular
Unified ERP for SMEs — finance, sales, service and operations with native Copilot.
Project Operations
Project accounting, resourcing and billing connected to finance and sales.
Human Resources
Workforce, leave and skills management integrated with payroll and finance.
Business applications · CRM
Microsoft Dynamics 365 CRM applications
Win, serve and keep customers on one engagement platform — sales, marketing and service sharing the same customer record.
Dynamics 365 Sales
Pipeline, forecasting and Copilot-drafted follow-ups inside Outlook and Teams.
Dynamics 365 Marketing
Real-time customer journeys, segmentation and event management on Customer Insights.
Customer Service
Omnichannel case management with Copilot-assisted agents and self-service portals.
Field Service
Work-order scheduling, asset management and mobile technician apps with IoT alerts.
Project Service Automation
Resource-based project delivery, time and expense, and profitability tracking.
Customer Insights
Unified customer profiles and predictive analytics across every Dynamics 365 app.
Productivity · Platform
Microsoft's business application productivity
Dynamics 365 turns disconnected line-of-business tools into one revenue-generation engine. Because CRM, ERP and the Power Platform share a single Dataverse, a sales win flows straight to finance, a service case flows back to the account owner, and Copilot reads across all of it. That is the productivity dividend Microsoft built the platform for.
Read how the platform drives revenue in our guide to Microsoft's business application productivity as a revenue-generation tool, or explore the Power Platform and Microsoft Insights practices.
Productivity · Sales
Improve sales productivity with Dynamics 365 Sales
Sellers spend more time selling and less time on admin when the CRM lives where they already work. Dynamics 365 Sales surfaces the next best action, drafts follow-up emails with Copilot, and keeps the pipeline current from inside Outlook and Teams. Layer on Sales Insights for conversation intelligence and relationship health scoring, and pair it with Microsoft 365 Copilot for meeting recaps and proposal drafts.
See how teams close more deals in our guide to empowering your sales team with Dynamics 365 Sales. For retailers and distributors, Novasoft bridges Dynamics 365 with LS Central and eCommerce so sales, POS and inventory share one customer view.
Productivity · ERP
Get ahead with Dynamics 365 Business Central
For small and mid-sized businesses, Business Central is the fastest way onto the Dynamics 365 platform — one ERP connecting finance, sales, service, supply chain and operations, with Microsoft Copilot for invoice capture, bank reconciliation and plain-English Q&A. It is the most-adopted Dynamics 365 ERP app among Gulf SMEs, and Novasoft's most-delivered practice.
Explore the dedicated Business Central practice, read about the benefits of Business Central for your organization, layer on AI in Business Central, or read the Microsoft Business Central documentation.
Service catalogue
Novasoft's Microsoft Dynamics 365 services
Eight service lines that cover the full Dynamics 365 lifecycle — from first discovery call to managed support after go-live, across CRM and ERP.
Consulting
Process mapping, app selection across CRM + ERP, KPI alignment.
Implementation
Full Dynamics 365 rollout — 8–14 weeks across four stages.
Upgrade & migrate
NAV / GP / legacy CRM → Dynamics 365, data + customisation transfer.
Integrations
Shopify, banks, payment gateways, Power Platform, third-party ISVs.
Digital transformation
Roadmaps that connect Dynamics 365, Power Platform and Azure.
Licensing
Right-sized base + attach licences across the apps you need.
Managed support
Helpdesk & SLAs across UAE / KSA / Qatar / India time zones.
Resourcing
Certified Dynamics 365 consultants on contract — onshore + offshore.
How Novasoft delivers · End-to-end
Four stages. Eight to fourteen weeks. No surprise scope.
02
Design
Solution blueprint, integration plan against your existing systems, data-residency sign-off, training matrix.
1–2 weeks
03
Implementation
Microsoft 365 + Azure provisioning, Dynamics 365 configuration, data migration, integrations, role-based training.
4–8 weeks
04
Go-Live
Pilot cutover, full rollout, 6-month hyper-care, monthly KPI review.
1–2 weeks
See it · Videos
Microsoft Dynamics 365 videos
Module-by-module overviews of the Microsoft Dynamics 365 family — the platform, Finance, Supply Chain, Commerce, Business Central, Project Operations, Customer Service and Marketing.
Watch on YouTube
Watch on YouTube
Watch on YouTube
Watch on YouTube
Watch on YouTube
Watch on YouTube
Watch on YouTube
Watch on YouTube
Full video library on Novasoft's official YouTube channel.
What's New · 2026 launches
Latest Novasoft innovations for Dynamics 365
Fresh products and capabilities released in 2026 — built by Novasoft on top of the Microsoft Dynamics 365 platform.
Retail Co-Pilot for LS Central
Conversational AI on Dynamics 365 + LS Central — store managers ask in plain English and get answers from live POS data in seconds.
Explore Retail Co-PilotPurchase Co-Pilot for Business Central
AI procurement assistant inside Dynamics 365 Business Central — vendor analytics, spend insights and automated 3-way match on Azure OpenAI.
Explore Purchase Co-PilotAI & Copilot in Dynamics 365
Microsoft Copilot + Azure OpenAI across the CRM and ERP family — drafting, summarisation, forecasting and natural-language analytics.
Explore Dynamics 365 AINovaaddons on AppSource
Novasoft's library of Microsoft-certified add-ons for Dynamics 365 — connectors for Shopify, banks, payment gateways and label printers. Installs in minutes.
View Novaaddons on AppSourceZATCA Phase 2 for Dynamics 365
FATOORA-ready e-invoicing for Dynamics 365 in Saudi Arabia — clearance, QR codes and ZATCA integration built in for the KSA mandate.
Explore ZATCA Phase 2Novahub Vendor & Customer Portal
Self-service vendor + customer portal for Dynamics 365 — registration, order tracking, item-master updates, two-way messaging and payment status in one place.
Explore Novahub
Why Novasoft
Why Novasoft is your Microsoft Dynamics 365 partner
Microsoft Solutions Partner
Microsoft Solutions Partner — Business Applications, and LS Retail Diamond Partner for 5 consecutive years (2022–2026). Credentials you can verify, not claims.
About NovasoftGulf + India footprint
Four offices across UAE, KSA, India and the USA, with consultants who know FTA and ZATCA compliance — 100+ Dynamics and LS Central rollouts delivered.
KSA Dynamics partnerAI-first delivery
We don't just install Dynamics 365 — we layer Copilot, Azure OpenAI and our own Co-Pilots on top, so AI ships with the rollout, not a year later.
AI solutions
From the field · Insight
The businesses that win with Dynamics 365 don't buy every app on day one — they buy the one that hurts most today, prove it, then extend across the same Microsoft tenant their teams already use.
Amit Sobti · Director, Novasoft · 20 years in Microsoft Dynamics
Looking for top-tier Microsoft Dynamics 365 services?
Free 60-minute Dynamics 365 assessment with a Novasoft consultant — UAE, KSA, Qatar, India or remote. No prep needed, no sales pitch.
Connect Us · Get in touch
Get in touch — Dynamics 365 consultation
Send us your details and a Novasoft Microsoft Dynamics consultant will be in touch within one business day to schedule a 60-minute Dynamics 365 assessment against your environment.
- Reply within one business day
- 60-minute consultation tuned to your industry
- No pressure, no sales pitch
Prefer email? [email protected] · contact page
Book a Dynamics 365 consultation
Fill in your details and we'll be in touch within one business day.
Assessment request submitted
Thank you. A Novasoft Dynamics 365 expert will contact you within one business day.
FAQ · Common questions
Questions about Microsoft Dynamics 365
What is Microsoft Dynamics 365?
Microsoft Dynamics 365 is a family of intelligent CRM and ERP business applications that run on a single Microsoft 365 + Azure foundation. It connects finance, supply chain, commerce, sales, marketing, customer service and field service, with Microsoft Copilot AI built in across every app. Novasoft implements the full family across UAE, KSA, Qatar and India.
What are the key features of Dynamics 365?
Dynamics 365 offers modular CRM and ERP apps, native Microsoft Copilot AI, real-time Power BI analytics, a shared Dataverse data layer, and deep integration with Microsoft 365, Teams and the Power Platform. You licence only the apps you need and add more as you grow.
How does Dynamics 365 integrate with other Microsoft products?
Every Dynamics 365 app shares one Dataverse layer and connects natively to Microsoft 365 (Outlook, Excel, Teams, SharePoint), the Power Platform (Power BI, Power Apps, Power Automate) and Azure. Novasoft wires these together so data flows without batch jobs or duplicate entry.
Is Dynamics 365 available on-premises or only in the cloud?
Dynamics 365 is cloud-first and most apps are delivered as SaaS on Microsoft Azure. Business Central offers an on-premises option, but new AI features and Copilot capabilities ship to the cloud first. Novasoft helps you choose cloud, on-prem or hybrid based on data-residency and compliance needs.
What is the pricing model for Dynamics 365?
Dynamics 365 is licensed per user per month, with a base licence for your primary app and discounted attach licences for additional apps on the same Dataverse. Novasoft sizes the right mix of Essentials, Premium and per-app licences for your headcount and rolls them into your CSP agreement.
How can I get started with Dynamics 365?
Start with a free Novasoft assessment. We map your processes, recommend the right Dynamics 365 apps, and propose a fixed-scope plan. Most single-app rollouts go live in 8 to 14 weeks across four stages — Assessment, Design, Implementation and Go-Live.
Can Dynamics 365 be customized to fit my business needs?
Yes. Dynamics 365 is extended through low-code Power Apps and Power Automate, custom entities in Dataverse, and AL or .NET extensions for Business Central. Novasoft builds industry templates for retail, distribution, manufacturing and facility management so you start ahead of a blank install.
What Dynamics 365 services does Novasoft offer?
Novasoft delivers consulting, implementation, upgrades and migration, integration, licensing, managed support and resourcing across the full Dynamics 365 CRM and ERP family. We are a Microsoft Solutions Partner with offices in UAE, KSA, India and the USA and 100+ implementations delivered.
Sources · Authority links used on this page
- Microsoft — Dynamics 365 product family · Accessed May 2026
- Microsoft Learn — Dynamics 365 Business Central · Accessed May 2026
- Microsoft AppSource — Novasoft listings · Microsoft Solutions Partner directory
- ZATCA — Saudi Arabia e-invoicing authority · KSA regulatory authority
- Microsoft Learn India — Dynamics 365 documentation · Accessed May 2026