Novasoft Retail Co-Pilot lives natively inside Business Central — no separate app, no extra login. Ask in plain English about sales, inventory, staff, loyalty and exceptions across every store and every company. Need to connect from outside BC? The same retail tools are exposed via the BC MCP Server for Copilot Studio, Claude Desktop and custom agents.
Most retailers running LS Central still spend hours waiting for morning sales emails, month-end stock-takes and weekly Excel exports. Retail Co-Pilot flips that — it reads, queries and acts inside LS Central, so your store managers focus on selling and not reporting.
Retail Co-Pilot is model-agnostic. The NSF Co-Pilot Foundation routes every prompt through a pluggable provider layer — pick the engine that fits your data residency, cost and capability requirements, and switch later without re-implementing.
Use Microsoft's built-in Copilot capabilities and the BC Agent runtime. No extra subscription if you already have BC Premium with Copilot enabled. Best for a zero-onboarding start with full Microsoft data-handling guarantees.
Route to your own Azure OpenAI deployment in your tenant region — UAE North, KSA Central, and more. No-training contract, full VNET / private-endpoint support. Best for regulated industries with strict data residency requirements.
Route to Anthropic's Claude family — Opus 4.6, Sonnet 4.6 or Haiku 4.5 — directly via the Anthropic API or AWS Bedrock. Best for long-context store catalogues, nuanced loyalty narratives, and maximum tool-use accuracy.
All three providers expose the same retail tool registry and 20+ Retail Intelligence KPIs — switching engines is a setup change, not a re-implementation.
Retail Co-Pilot is built on Novasoft's NSF Co-Pilot Foundation — the same architecture powering our Purchase vertical — extended with retail-grade tools, prompts and 20+ pre-aggregated KPIs sourced directly from LS Central POS data. Runs natively inside Business Central; no separate portal, no data export.
"Show hourly sales today." "Which staff member sold most this week?" "How are customers paying?" Co-Pilot resolves stores, dates and dimensions on the fly and answers with a tabular drill-down to underlying POS transactions.
ChangeCompany-based aggregation with watermark-driven incremental sync. Ask "group sales MTD across UAE + KSA + India entities" — answered in seconds, regardless of which company you launched chat from, bounded by your per-user company scope.
Pre-aggregated KPI summaries for daily / MTD / weekly / monthly sales, top items, staff, categories, promotions, loyalty, exceptions, terminals, variants, sections, zero movement and target achievement — every KPI queryable in plain English.
Pre-built CEO Role Center with KPI cues, plus a BC MCP Server endpoint so external agents (Copilot Studio, Claude, custom GPTs) can query the same retail tools securely — same permission scope as the chat user.
Retail Co-Pilot puts your entire LS Central operation in your store managers' and staff's hands — no desktop, no back-office login. Create transfer orders, assign tasks, scan items and pull member profiles directly from chat, anywhere in the store.
Ask Co-Pilot to create a task, assign it to a staff member and set a due time — all in one sentence. Staff receive the task instantly and mark it complete from their own chat window. Managers see real-time status without chasing anyone.
Type "transfer 20 units of SKU-001 from Dubai Mall to City Centre" — Co-Pilot resolves the stores, validates stock availability, and drafts the transfer order in LS Central for one-tap approval. No form. No switching screens.
Snap a barcode or type an item code in chat — Co-Pilot returns price, on-hand stock across all stores, sales history, margin and any active promotions. Staff answer customer questions on the floor without walking to a terminal.
Scan a loyalty card or search by name / phone — Co-Pilot surfaces the member's tier, points balance, lifetime spend, last visit, favourite categories and any active personalised offers. Staff deliver VIP service without leaving the customer's side.
Staff type "done" or "task complete" — Co-Pilot marks the task closed in BC, timestamps the completion, and notifies the assigning manager in chat. No paper sign-off, no separate app. Every closure is logged for compliance.
All on-the-go operations — tasks, transfers, item scans, member lookups — run natively inside your Business Central Role Center. The same tools are also exposed via the BC MCP Server so Copilot Studio, Claude Desktop and custom agents can trigger them externally.
Microsoft describes agents as "the new apps for an AI-powered world." Retail Co-Pilot ships three pre-built agents and is fully extensible via Microsoft's Agent Designer and the BC MCP Server we deploy alongside LS Central.
Watches each store's on-hand vs sell-through rate. Drafts inter-store transfers and replenishment orders against preferred suppliers — your category manager just approves.
Profiles loyalty members weekly — RFM segments, club performance, churn risk. Recommends targeted promotions per segment, with member-list export ready for your campaign tool.
Continuously reviews voids, refunds, no-sales and price overrides per terminal and staff. Flags outliers against rolling baselines so loss-prevention managers act before patterns embed.
Every KPI is a real BC list page AND a chat-callable tool. Ask "top 10 items this week in the Dubai Mall store" and Co-Pilot returns a table with drill-downs to the underlying POS transactions — the same data your finance team trusts.
By store, terminal, hour, day-of-week.
Trend lines and YoY comparisons.
By revenue, units, margin — per store or group.
SKUs with no sale in N days — by store / category.
Receipt vs sold ratio by collection / season.
Hierarchy-aware category and division ranking.
Sales, footfall, basket size, conversion.
Peak hours by day — for staffing decisions.
Sales per staff member, transactions, ATV.
Discount uplift vs baseline, ROI by campaign.
Active members, redemption, club performance.
By spend, frequency, tenure — RFM ranked.
By terminal, cashier, reason, time of day.
Tx count, avg basket, downtime windows.
Size / colour / style level rankings.
Sales by store-floor section / shelf.
Margin and volume by price scheme.
Cash vs card vs digital wallet by store.
Daily / weekly target vs actual, gap to goal.
POS sync gaps, missing master data, batch monitor.
Customers across UAE, KSA and India report a step-change in store-manager productivity and same-store growth within the first quarter of go-live.
Faster decisions on staffing, merchandising, and stock allocation.
Zero-movement alerts and inter-store transfer suggestions act early.
Daily summary in chat replaces hours of Excel work for store managers.
Every chat action and every KPI refresh is timestamped inside BC.
From readiness assessment to managed support — Novasoft is your single accountable partner across LS Central, Microsoft Dynamics 365, Copilot, Power Platform and the Retail Co-Pilot extension.
A pragmatic, LS-Central-native rollout. Most customers move from kick-off to production chat in 2–5 days.
Map your retail processes, stores and KPIs. Identify the 5 highest-value chat use cases for your chain. Day 1.
Tool selection, prompt design, KPI configuration, multi-company scope and CEO dashboard layout. Day 1–2.
Foundation + Retail extension deployed; KPIs synced from LS Central; agents enabled; pilot with 2–3 stores. Day 2–4.
Full chain go-live, prompt tuning, alert threshold setup, user training and handover. Day 4–5.
We don't demo slideware — Retail Co-Pilot v28.0.0.0 is an LS Central-ready BC extension running in customer tenants today across UAE, KSA and India.
Book your free Retail AI Readiness Assessment with Novasoft today. As your dedicated Business Central + LS Central AI partner in UAE, KSA and the Middle East, we'll show you exactly how chat-driven retail analytics can transform your Dynamics 365 environment.
Fill in your details and a Novasoft Retail Co-Pilot expert will be in touch within one business day.
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UAE
Building # S50120
Jebel Ali Free Zone
Dubai
USA
90 Bayard St. Suite 2B
New Brunswick
NJ 08901
INDIA
# D1-1201
Supertech EV2
Greater Noida (W)
