Strategy & Scoping
Country selection, fit-and-gap, target operating model, Microsoft licensing sized.
Middle East · Local Microsoft Partner
Microsoft Dynamics 365 Middle East partner. For customers and partners rolling out across the GCC.
UAE · KSA · Bahrain · Kuwait · Oman · Qatar — one Microsoft Solutions Partner for Dynamics 365, LS Central, payroll and statutory compliance across the GCC. 100+ rollouts delivered.
100+Dynamics rollouts
6GCC localisation packs
20+yrGulf delivery
24·7NovaCare support
- 8–14 weeks from kickoff to a country‑ready go‑live
- Fixed scope fixed price per country — legal sign‑off in days
- Same source-of-truth HQ ERP stays HQ — GCC instance handles statutory work
- One throat to choke strategy, build, integrate, support — one team, one contract
What we do
One partner for global brands, regional customers, and Microsoft VARs — from kickoff to year ten.
Novasoft has spent twenty years building Microsoft-certified localisation packs for the six GCC countries. We run them ourselves on Dynamics 365 Business Central, Dynamics 365 Finance, LS Central and the rest of the family — for retailers, manufacturers, distributors, F&B groups, healthcare, education, professional services and government.
If you are entering the Middle East, scaling within it, or looking for a local partner to co‑deliver Dynamics work, you are in the right place.
Country by country
Six GCC localisation packs we built ourselves.
Each pack is a Microsoft-certified extension Novasoft owns end-to-end. We maintain them through every FTA, ZATCA, NBR, Ministry, Tax Authority and GTA update.
UAE · United Arab Emirates
Federal Tax Authority VAT, e‑invoicing 2026 (phased rollout), Corporate Tax 9% returns, JAFZA / mainland set‑up, AED multi‑currency and free-zone reporting. Standard pack covers retail, hospitality, distribution, and professional services. Typical UAE-only Business Central go-live: 8‑12 weeks.
KSA · Saudi Arabia
ZATCA Phase 2 FATOORA integration (clearance + reporting), NOVA‑WHT Withholding Tax extension, Wasel address validation, Saudization and Nitaqat workforce reporting, ZIA AI guideline alignment. Pack runs on both Business Central and Dynamics 365 Finance. Typical KSA-only go-live: 10‑14 weeks.
Bahrain
NBR VAT returns, Bahrain e‑Invoicing (planned), AML & CDD compliance, Bahrainisation reporting and BHD multi‑currency.
Kuwait
Kuwait localisation & VAT requirements — Kuwaiti chart of accounts, Ministry of Commerce reporting and KWD multi‑currency.
Oman
Oman localisation pack — covering the statutory and country-specific requirements companies operating in Oman need.
Qatar
Qatar localisation pack — covering the statutory and country-specific requirements companies operating in Qatar need.
Cross-GCC
Localised Middle East Payroll — one engine for six countries.
A single payroll module on Microsoft Dynamics that handles UAE, KSA, Bahrain, Kuwait, Oman and Qatar — with WPS file generation, GOSI / GPSSA / SIO integrations, end-of-service gratuity rules, multi-currency, multi-pay-cycle, leave types and statutory exports per country.
- WPS (Wage Protection System) for UAE, KSA, Qatar, Oman
- GOSI (KSA), GPSSA (UAE), PASI (Oman), SIO (Bahrain) social-insurance integrations
- End-of-service gratuity rules per country
- Multi-currency, multi-pay-cycle (monthly, bi-monthly, weekly)
- Statutory reporting + bank file exports per country
- Integrated with Business Central, Finance, and Power BI for HR analytics
Why Novasoft for the Middle East
Three reasons we land global brands here — and three reasons partners pick us as their Gulf delivery arm.
Twenty years on the ground
We were live in Dynamics NAV before AX2009. The regulators changed; we kept the packs current. No subcontractors, no offshoring of the regulatory work.
Six certified country packs
One source-of-truth tenant + country instances on the same Dataverse / BC schema. Add a new country in weeks, not quarters.
NovaCare 24/7 in your timezone
Tier-1 to tier-3 support coverage from Dubai, Riyadh and Greater Noida. Year-after-go-live retention near 98%.
Co-delivery for VARs
White-label Gulf delivery for Microsoft partners headquartered outside the region. Co‑sell, co‑quote, joint statements of work.
Fixed-scope, fixed-price
Country-specific rollouts come priced as fixed-scope packages. Reduce procurement friction; speed up Legal sign-off.
Industry templates
Pre-built verticals for retail, F&B, fashion, manufacturing, wholesale, hypermarkets and power & energy — cuts implementation by up to 40%.
Services
What we deliver in a Middle East rollout.
Eight service lines that cover the full Dynamics 365 + LS Central rollout lifecycle — from first scoping call through five years post go‑live.
Solution Design
Blueprint per country, integration plan, data residency, security model.
Implementation
BC / Finance / LS Central config, localisation pack install, data migration, integrations.
Upgrade & Migration
NAV / GP / legacy ERPs to Dynamics 365. Salesforce / HubSpot to D365 Sales.
Integration
Banks, payment gateways, Shopify, ISVs, HRIS, regulator portals.
Training & Adoption
Role-based training, super-user enablement, change-management programme.
NovaCare 24/7
Managed support across tier-1 to tier-3, multi-time-zone, SLA-backed.
Resourcing
Certified consultants on contract — onshore (UAE/KSA) + offshore (India).
Verticals
Six industry templates pre-built for the GCC.
Each vertical ships with the data model, posting groups, KPIs, Power BI reports and statutory exports calibrated to the GCC.
Food & Beverage
QSR, casual dining, hospitality groups, central kitchens.
Grocery & Retail
Hypermarkets, supermarkets, convenience and specialty retail.
Fashion & Apparel
Multi-brand groups, franchised malls, ecommerce-omnichannel.
Manufacturing
Process and discrete manufacturers, food production, building materials.
Wholesale & Distribution
Multi-warehouse distributors, FMCG, electronics, automotive parts.
Power & Energy
Utility services, oil-and-gas service companies, EPC contractors.
For Microsoft partners & VARs
White-label Gulf delivery, behind your brand.
Microsoft Solutions Partners outside the GCC use Novasoft as their Middle East delivery arm. We co‑sell with you, quote under your brand, deliver in your client's timezone, and hand back a referenceable go‑live.
- Co-sell & co-quote. Joint statements of work. We don't poach — we sign a non-compete with you per opportunity.
- On-the-ground consultants. Functional + technical Dynamics consultants in Dubai and Riyadh.
- GCC-fluent delivery teams. On-the-ground project managers, GCC business etiquette, holidays-aware planning.
- Certified localisations included. Use our country packs in your engagement — the heavy regulator work is already done.
- Same-day SLA on partner enquiries. Dedicated partner-manager + escalation path.
How we deliver
Four stages. Fixed scope. Country-by-country.
- Assess (1‑2 weeks) — Discovery, country selection, KPI alignment, Microsoft licensing sized.
- Design (1‑2 weeks) — Solution blueprint per country, integration plan, data-residency, training matrix.
- Implement (4‑8 weeks) — M365 + Azure provisioning, Dynamics 365 configuration, localisation pack install, integrations, role-based training.
- Go-Live (1‑2 weeks) — Pilot cutover, full rollout, 6-month hyper-care, monthly KPI review.
FAQ
Common questions from Middle East market-entry teams.
Can you keep our HQ ERP as the source of truth and stand up a Gulf instance for local compliance?
Yes. We routinely run a two-tier model — the HQ system (commonly Dynamics 365 Finance, NetSuite or SAP) stays the global book; we provision Microsoft Dynamics 365 Business Central as the GCC subsidiary instance with the local pack for ZATCA, FTA, NBR etc. Standard bi-directional integration patterns.
How fast can we go live in a single GCC country?
UAE and Bahrain typically go live in 8‑12 weeks. KSA, Kuwait, Oman and Qatar are 10‑14 weeks because of the heavier statutory work (ZATCA Phase 2 in particular). Multi-country rollouts run in parallel waves.
Do you do co-delivery for Microsoft VAR partners headquartered outside the region?
Yes. We offer white-label Gulf delivery, co-sell, co-quote, and joint statements of work for Microsoft Solutions Partners based in EU, UK, US, India and APAC. Our packs work behind your brand.
What's included in the payroll engine?
WPS file generation, GOSI / GPSSA / PASI / SIO integrations, gratuity rules per country, leave types, multi-currency, multi-pay-cycle, bank file exports, statutory reports. Runs as a Business Central extension or as a stand-alone module integrated to your HQ HRIS.
What does a typical multi-country GCC rollout look like?
We deliver country-by-country in parallel waves. One Microsoft tenant, country-specific localisation packs activated per legal entity, shared master data, separate statutory reporting per regulator. Most multi-country programmes complete in 14–24 weeks.
What about ongoing support after go-live?
NovaCare 24·7 covers tier-1 to tier-3 support from Dubai, Riyadh, and Greater Noida. Year-after-go-live customer retention is around 98%.
Plan your rollout
One conversation. Country‑ready plan in 60 minutes.
Tell us which GCC countries you're entering or scaling in. We'll come back within one business day with a country-by-country approach, scope, and rough cost band.
- 60-minute regional strategy call
- Country-by-country fit-and-gap
- Fixed-scope cost band per country
- Microsoft licensing sized