Customer Service

Dynamics 365 for customer service

A unified tool for building customer relationship and empowering teams

Improving business process helps in improving customer service. Therefore it is necessary to implement business software that not only considers business operations as well but also customers.

Dynamics 365 Customer Service help you elevate and put together a technology roadmap for the future to earn customers for life. Microsoft Dynamics 365 Customer Service enables your team to manage customer queries faster, providing the best service and keeping them happy and loyal.

With its implementation your organization will be ready to give an immediate response to any channel on the client’s need. Dynamics 365 Customer Service handles contracts, resources, work hours, unified service desk (USD), contacts, accounts, case management, and custom entities.

Self-service and communities
From chats and SMS to emails, phone to messenger, interact with customers on their preferred channels. A self-service portal provides expert care and peer-to-peer interactions. With personalized experience like this, your customer understands your products and services better.
Unified Knowledge
The single user interface for your team handles service interactions on all devices. Interactive dashboard makes data visualization easy for providing proactive and customer service decision. By gathering information from multiple sources, you can easily identify cross-sell/ up-sell opportunities, identify trends and improve service matrices.

Your questions, our answers

Are you ready to enhance your customer service? We would be very happy to help.
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