Field Service

Dynamics 365 Field Service

From optimized work order scheduling to predictive maintenance, Dynamics 365 Field service provides everything you need.

Field service empowers companies to improve customer satisfaction by offering efficient service. A smart system like Dynamics 365 Field Service can help your organization to deliver exceptional customer experiences – with all the tools to succeed the first time. The end-to-end solution provides team members manage complex service agreements, track assets and inventory, manage service orders, quickly identify and dispatch resources.

Transform field service
Dynamics 365 offers a focal point to field service with interactive schedule board, where dispatchers can see and manage the work assigned to their workforce. You can automate and optimize scheduling process to dispatch the right technician and make sure to the get the maximum value out of your resources.
Customer centric experience
Keeping customer at the center of all interactions, Field Service makes communication easy for dispatch, field agents, and customers via integration with Office 365.
Better manage resources
Using the AI-enabled scheduling recommendation, schedule and dispatch nearest technicians by integration Field Service with Dynamics 365 Customer Service. You get to efficiently manage inventory down to the truck level by synchronizing data with Dynamics 365 Finance and Dynamics 365 Supply Chain Management.
Fix issues successfully
The mixed reality tools provide immersive, step-by-step procedures they can use while conducting maintenance. Through Dynamics 365 Remote Assist video calls consult in real time with more experienced technicians. The mobile apps empowers technicians in the field access turn-by-turn directions and customer data, and capture photos, videos, and voice notes.

Your questions, our answers

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