Use of AI in Business

Companies are past debating the pros and cons of AI and it is rapidly becoming a commonly-used competitive tool. Take the example of Netflix, the company is using big data analytics to predict what the customer will enjoy. Switching to retail giant Walmart, the company uses big data, machine learning, AI and the IoT to ensure a seamless experience between the online customer experience and the in-store experience. One will find numerous and amazing ways AI being used behind the scenes.

The reason world leading companies are using AI are- automating business processes, gaining insight through data analysis, and engaging with customers and employees.

If you are thinking to get in the ride with AI, the time is now. The pandemic has given AI its moment. Starting from manufacturers to consumers, the lockdown has spurred the growth of such technology.

AI has given us a perspective that we as humans may not have seen. This is what Microsoft Dynamics 365 AI was designed for. The new AI Apps for Dynamics 365 leverage the power of Microsoft’s AI research, tools, data, and power platform to help companies transform customer service, sales, and marketing. The apps under Dynamics 365 AI are-

• Dynamics 365 Sales Insights

Sales Insights helps organization to better understand business relationships, take actions based on insights and close opportunities faster.

• Dynamics 365 Customer Insights

Customer Insights to allow organizations to map, match, merge, and enrich customer-based data from different sources. The big benefit is reduced development costs compared to more manual methods for combining data from different databases.

• Dynamics 365 Customer Service Insights

Customer Service Insights help your organization improve customer satisfaction, increase operational efficiency, and gain comprehensive visibility.

• Dynamics 365 Product Insights

With Product Insights, processes that are traditionally slow and reactive, driven by manual customer feedback, become fast and proactive. All powered by automated observational data from the product itself.

• Dynamics 365 Finance Insights

Finance Insights help managers take proactive action to understand and act on cash positions by automating “low-value” tasks. It offers a picture of financial health by combining data from a general ledger and sub-ledgers and unifying metrics like KPIs, charts, and financial statements.

Reach us for consultation on leveraging AI with Microsoft Dynamics 365 solutions.