Transparent pricing for Microsoft Dynamics 365 Business Central and Novasoft consulting in the Gulf.
Business Central Essentials from USD 80/user/month · BC Premium from USD 110/user/month · BC Team Member USD 8/user/month · Retail Co-Pilot USD 30/user/month plus USD 5,000 one-time install · NovaCare USD 8,000–15,000 per year tier band**. LS Central and Novasoft add-on pricing on request — quote in 2 business days.
**Standard rates shown. Final pricing depends on your user count, scope, country, SLA tier, integrations and customisation needs. We send a fixed-price written quote within 2 business days of request.
The pricing in one paragraph.
For a 50-user Gulf SME, year-one total runs USD 75K–110K.
All-in: licences + implementation + first-year managed supportMicrosoft Dynamics 365 Business Central licences (Essentials USD 80/user/month or Premium USD 110/user/month — both include Microsoft Copilot in 2026; BC Team Member USD 8/user/month for occasional users). Novasoft Retail Co-Pilot is USD 30 per user per month plus a USD 5,000 one-time installation. NovaCare managed support ranges from USD 8,000 to USD 15,000 per year** depending on tier. Implementation packages from USD 20,000 (Discovery + Standard). ZATCA Phase 2 pack from USD 8,000 (KSA) and UAE FTA pack USD 10,000 / 5 weeks. LS Central and other Novasoft add-on pricing on request — we'll send a written quote within 2 business days.
How Microsoft Dynamics pricing actually works in the Gulf.
Microsoft licences are the cleanest part of the bill. What varies is what sits around them — implementation rates, ZATCA + FTA work, integrations, and the customisation reserve. Here is how the maths actually behaves for a Gulf mid-market buyer.
Where the Microsoft licence sits in the total spend
For a 50-user Gulf SME on Business Central Essentials, Microsoft licences are USD 48,000/year (50 × USD 80 × 12) — typically 40-55% of year-one all-in. The rest is implementation (USD 25,000-45,000), customisation reserve (USD 8,000-15,000), NovaCare support, and compliance packs. After year one, recurring spend drops sharply.
Why the Premium tier rarely pays back unless you manufacture
Premium adds USD 30/user/month over Essentials for manufacturing + service management modules. For a 50-user company that is USD 18,000/year incremental. Worth it only if you genuinely use those modules. Most retail, distribution, professional-services, and F&B customers are well served by Essentials.
How Team Member licences save money
Team Member is USD 8/user/month — a tenth the cost of Essentials. Read-only plus light tasks (approve a PO, submit a timesheet, view a report). A typical 75-user tenant with 50 Essentials + 25 Team Member saves USD 21,600/year versus full Essentials for everyone.
Why we don't publish LS Central and add-on prices
LS Central pricing varies materially by store count, store format, module mix, and country. A single published price would mislead you. The same applies to Novasoft add-ons (NOVAHUB, NOVATRADE, NOVAPROD). Request a quote — we respond within 2 business days.
Retail Co-Pilot — the one add-on we publish
USD 30 per user per month plus a USD 5,000 one-time installation. Installation covers AL extension deploy, store-scoped permission setup, KPI cache mapping against your LS Central data, and validation. A typical 10-store retailer with 8 retail-team users spends USD 5,000 one-off + USD 240/month — under USD 8,000 in year one.
Where the ZATCA + FTA compliance packs come in
Compliance packs are not Microsoft licences — they are Novasoft work inside Business Central. KSA ZATCA Phase 2 pack from USD 8,000 (4 weeks): Microsoft KSA localisation + Novasoft e-Invoicing extension + FATOORA sandbox testing + production cutover. UAE FTA pack USD 10,000 (5 weeks): FTA registration support + test cycle + production cutover.
What changes in year two
Year two drops to roughly half of year-one spend. Licences continue at the same rate (USD 48,000/year for our 50-user example). NovaCare continues at the chosen tier (USD 8,000-15,000/year**). Implementation and compliance packs are paid. Customisation rolls into change-requests at USD 5,000-15,000/year. 5-year total for the 50-user example: USD 320,000-380,000 all-in**.
The single biggest hidden cost — integration
A clean Business Central + Microsoft 365 integration is effectively free — native to Outlook, Teams, Power BI. Add Shopify, Magento, a legacy POS, accounting consolidation tool, or industry-specific add-on and integration becomes its own project. Budget USD 8,000-25,000 per non-Microsoft integration. Most Gulf customers have one or two of these.
How to negotiate — what's flexible and what isn't
Microsoft list prices are fixed for SME tiers (Essentials USD 80, Premium USD 110) without a 250+ user commitment. Where you have leverage: multi-year commitments (3-year deals earn credits), bundle deals, and Microsoft fiscal-year timing (July-June). Novasoft implementation + managed support is more flexible — bundling Discovery + Standard + first-year NovaCare typically earns 10-15% off list.
What does Microsoft Business Central cost per user in 2026?
Annual commitment with monthly billing. Microsoft Copilot included in 2026.
Read-only access plus light tasks (approve a PO, submit a timesheet). For occasional users — managers, board, viewers.
Finance, sales, purchasing, inventory, warehouse, project management. Includes Microsoft Copilot. The standard for most Gulf SMEs.
Adds manufacturing and service management. For manufacturers, contractors, and service-led businesses.
Shared-device licensing for shop-floor and store-floor terminals. Multiple users on one device count as one licence.
How much does Retail Co-Pilot cost?
Vertical AI for LS Central retailers — published pricing because the value model is repeatable.
Per-user monthly subscription. Includes 20+ pre-aggregated retail KPIs from LS Central POS data, multi-company consolidation, store-scoped permissions, and your choice of AI engine (Azure / Anthropic / native BC).
AL extension deploy into your existing Business Central tenant, store-scoped permissions, KPI cache mapping against your LS Central data, validation testing on first 20 retail questions, user training.
How much do LS Central and Novasoft add-ons cost?
Pricing varies materially by store count, format, module mix, and country. We'll send a written quote within 2 business days.
LS Central
Unified POS + ERP for retailLS Retail's flagship retail and hospitality solution running on Business Central. Per-user + per-terminal licensing. Hospitality, Grocery, Forecourt modules priced separately. Configuration varies by store count, store format, and country.
Request LS Central quoteNovasoft add-ons
NOVAHUB · NOVATRADE · NOVAPROD · NOVAREQNovasoft's portfolio of Business Central extensions — partner portal, SEZ trading, advanced production, purchase requisition. Pricing depends on user count, integration complexity, and customisation scope.
Request add-on quoteHow much does Microsoft Dynamics implementation cost in UAE and KSA?
One-off project cost — separate from monthly licence + support.
| Package | Price | What's included |
|---|---|---|
| Discovery | From USD 6,000 | Current-state audit, scoping report, fixed-price quote for the implementation phase. |
| Standard implementation | From USD 20,000 | BC configuration, data migration, UAT, training, go-live. Single entity, single country. |
| Premium implementation | From USD 45,000 | Multi-entity, complex customisation, integration to 3+ external systems, multi-currency. |
| ZATCA Phase 2 compliance pack | From USD 8,000 | Microsoft KSA localisation + Novasoft e-Invoicing extension + FATOORA sandbox testing + production cutover. |
| UAE FTA e-invoicing pack | USD 10,000 | Compliance with Federal Tax Authority e-invoicing requirements. Includes FTA registration support, test cycle, and production cutover. |
| LS Central rollout (per store) | Contact us | Hardware install, staff training, parallel run, go-live. Wave plan applies for 5+ stores. Pricing varies by store format + hardware needs. |
How much does NovaCare managed support cost?
Tiered monthly subscription. Switches in and out at quarter ends.
USD 8,000 to USD 15,000 per year**
Tier range — Essential through Enterprise (annual)NovaCare delivers tiered managed support post go-live. Essential tier (lower end of the range) covers ticket support during UAE business hours with SLA-bound P1/P2/P3 response. Pro tier (mid-range) adds 24/5 follow-the-sun across four delivery centres with monthly health review. Enterprise tier (upper range) is 24/7 with named Customer Success Manager, quarterly executive review, and proactive monitoring. Pricing depends on user count, integration count, system complexity, and chosen coverage hours. We'll size the right tier based on your environment.
Request NovaCare quoteWhat is the 5-year total cost of ownership for a Gulf business?
Modelled on actual deployments. Use as a sense-check before quoting.
30-user SME · 1 entity · 3 years
- BC Essentials licences: USD 86,400 (30 × USD 80 × 36)
- Standard implementation: USD 25,000
- Customisation reserve: USD 12,000
- NovaCare Essential tier: ~USD 24,000 (3 yr × USD 8K)
- UAE FTA e-invoicing pack: USD 10,000
75-user Gulf group · 5 years
- BC Essentials licences: USD 360,000 (75 × USD 80 × 60)
- Premium implementation: USD 80,000
- Customisation reserve: USD 60,000
- NovaCare Pro tier: ~USD 55,000 (5 yr × USD 11K)
- ZATCA + FTA packs: USD 18,000
Retail-chain TCO depends on LS Central store count and format mix. Contact us for a retail-specific TCO model.
What Novasoft delivers — full service portfolio.
Implementation, integration, AI, compliance, and managed support across Microsoft Dynamics, LS Retail, Azure, and Power Platform. All pricing on request.
Business Central implementation
Discovery, configuration, data migration, UAT, training, go-live, and post-go-live support for Microsoft Dynamics 365 Business Central — single entity to multi-country rollouts.
LS Central retail + hospitality
LS Retail Diamond Partner — 5 consecutive years. Full LS Central + Hospitality + Grocery + Forecourt + self-checkout deployments. Wave-based multi-store rollouts.
ERP migration
NAV 2009-2018, SAP Business One, Tally, QuickBooks, and legacy on-prem migrations into Business Central. Includes data toolkit, C/AL→AL extension rewrite, UAT, cutover.
AI in Business Central
Microsoft Copilot tuning, autonomous BC Agents, Novasoft Retail Co-Pilot, Purchase Co-Pilot. Pluggable engine — Azure OpenAI, Anthropic Claude, native BC AI.
ZATCA + FTA compliance
KSA ZATCA Phase 2 (FATOORA) + UAE FTA e-invoicing as fixed-price packs. Microsoft localisation install, Novasoft e-Invoicing extension, sandbox testing, production cutover.
Azure cloud + Power Platform
Microsoft Azure (UAE North, KSA Central) for hosting, integration, data residency. Power Platform — Power Apps, Power Automate, Power BI, Power Pages for custom layers.
Microsoft 365 + Copilot
M365 deployment, security, governance, plus Microsoft 365 Copilot rollout including license sizing, training, prompt-library design for finance, sales and ops teams.
Integration + connectors
Shopify, Magento, BigCommerce, payment gateways, delivery aggregators (UrbanPiper, Deliverect, Talabat), Planet Tax (UAE tourist VAT), legacy accounting, banking integrations.
NovaCare managed support
Tiered post-go-live support: Essential, Pro, Enterprise. 24/5 follow-the-sun across four delivery centres. SLA-bound P1/P2/P3 response. Annual subscription.
Project efficacy check
Independent six-metric review of stalled or underperforming Dynamics implementations — benefits, time, scope, cost, quality, risk. For projects on track and projects in recovery.
Analytics + Power BI
Power BI on Azure for Business Central + LS Central. Pre-built retail dashboards, multi-company consolidation, AI-powered insights, role-based delivery.
Novasoft add-on portfolio
NOVAHUB (partner portal), NOVATRADE (SEZ + customs), NOVAPROD (advanced production), NOVAREQ (purchase requisition). All built on Business Central. Request pricing.
Verticals Novasoft delivers into — daily.
Deep industry depth across retail, F&B, manufacturing, distribution, services. Solution architecture pre-tuned per vertical.
Retail chains
Multi-store retail across fashion, electronics, lifestyle. LS Central + Business Central + Retail Co-Pilot. Pilot-to-50-store wave plan.
Explore retailHypermarkets + grocery
LS Central Grocery for hypermarkets, supermarkets, convenience. Item hierarchy + promotion engine + multi-store inventory.
Explore groceryF&B + restaurants
Restaurant chains, cloud kitchens, QSR, hotel F&B. LS Central Hospitality + ANNOYA F&B add-on. KOT, recipe costing, delivery aggregator integration.
Explore F&BFashion + apparel
Size + colour + season matrix, multi-channel inventory, markdown logic, seasonal collections. LS Central + custom retail Co-Pilot KPIs.
Explore fashionManufacturing
Discrete + process manufacturers. BC Premium with BOM, MRP, capacity, routing. NOVAPROD advanced production for batch, effectivity, lot tracking.
Explore manufacturingWholesale + distribution
B2B distributors, FMCG wholesalers, multi-warehouse operators. Sales ordering, route planning, salesman commission, vendor portal via NOVAHUB.
Explore distributionPharmacy chains
Pharmacy POS with batch + expiry + barcode, insurance claim integration (Daman, AXA), prescription workflow, multi-store inventory.
Explore pharmacyPetrol + forecourt + C-store
LS Central Forecourt — pump integration (Wayne, Tatsuno, Gilbarco), tank monitoring, fleet card (ENOC, ADNOC), convenience-store POS.
Explore forecourtConstruction + facility management
Project-driven businesses: project costing, sub-contractor management, milestone billing. Facility management add-on for asset, work-order, preventive maintenance.
Explore facilityProfessional services
Consulting firms, agencies, IT service providers. Project + timesheet + billing in BC. CRM via Dynamics 365 Sales. M365 + Copilot for productivity.
Explore servicesAI-first businesses
Businesses going AI-native — Microsoft Copilot, autonomous Agents, custom AI models. Vertical AI extensions like Retail Co-Pilot for industry-specific intelligence.
Explore AICloud-native enterprises
Enterprises moving from on-prem to Microsoft Azure — Business Central SaaS, Azure data services, Power Platform layer, M365 productivity stack.
Explore cloudWhat other pricing questions do Gulf buyers ask?
Honest answers to the questions buyers actually ask before signing.
Are these prices in USD, AED or SAR?
All prices on this page are USD. AED and SAR equivalents track the current FX rate (AED 3.67 / SAR 3.75 per USD). For invoicing, Novasoft can bill in AED, SAR, or USD depending on your entity.
Are Business Central licences monthly or annual commitments?
Microsoft Dynamics 365 Business Central is sold as an annual commitment with monthly billing. The USD 80 Essentials and USD 110 Premium prices are per user per month with annual commitment. Month-to-month adds approximately 20% to the per-user price.
Does Business Central include Microsoft Copilot in 2026?
Yes. As of 2026, Microsoft Copilot capabilities (sales line drafting, bank reconciliation summaries, natural-language data Q&A) are included in both Essentials (USD 80) and Premium (USD 110) at no extra licence cost. Some advanced agent capabilities may still require add-on licences.
Why isn't LS Central pricing listed on this page?
LS Central pricing varies materially by store count, store format (hypermarket vs convenience vs F&B), module mix, and country. Publishing a single number would be misleading. Contact Novasoft with your store count and format mix and we'll send a detailed LS Central quote within 2 business days.
What's included in implementation pricing vs licence?
Licence is the Microsoft / Novasoft product subscription. Implementation is the Novasoft work to deploy it — Discovery, configuration, data migration, UAT, training, go-live. Implementation is one-off; licence is ongoing monthly.
Is ZATCA Phase 2 compliance priced separately?
For Saudi customers, ZATCA Phase 2 (FATOORA) is delivered as a fixed-price compliance pack on top of Business Central implementation. The pack includes Microsoft's KSA localisation, Novasoft's e-Invoicing extension, FATOORA sandbox testing, and production cutover. From USD 8,000 for a single entity.
How much does Retail Co-Pilot cost?
Novasoft Retail Co-Pilot is USD 30 per user per month subscription plus a one-time installation fee of USD 5,000. The installation covers AL extension deploy, store-scoped permission setup, KPI mapping against your LS Central data, and validation on the first 20 retail questions.
What's the typical 12-month total spend for a 50-user Gulf SME?
Roughly USD 75,000-110,000 in year one for a 50-user Business Central Essentials deployment: ~USD 48,000 licences (50 × USD 80 × 12) + USD 25,000-45,000 implementation + USD 8,000-15,000 NovaCare support per year**. Year two onwards drops to ~USD 55,000-70,000 (licences + annual support only).
Do you offer fixed-price implementations?
Yes. Novasoft offers fixed-price packages for standard Discovery, Standard implementation, ZATCA Phase 2 compliance, UAE FTA e-invoicing, and LS Central rollouts. Custom integrations, complex customisations, and multi-entity rollouts use time + materials.
How do I get LS Central, NOVAHUB, NOVATRADE or NOVAPROD pricing?
Contact Novasoft via the form below or WhatsApp. We need 4 inputs: country (UAE/KSA/Bahrain/Kuwait/Qatar/Oman/India), business type (retail/F&B/distribution/manufacturing/services), user count, and store count if retail. Quote returned within 2 business days.
Get a written quote in 2 business days.
Tell us your user count, store count (if retail), country, and timeline. We'll send back a fixed-price quote covering BC licences, implementation, NovaCare, ZATCA / FTA compliance, LS Central (if relevant), and any Novasoft add-ons you need. No commitment, no sales chase.