Before measuring the depths, we assume you have vested interest in Dynamics 365 Business Central, aka NAV, or you want to evaluate. This article helps Business Central customers, Prospective customers & CRM enthusiasts know more about Dynamics 365 Business Central’s CRM capabilities.
The three aspects of CRM: Sales, Marketing & Customer service
Sales Cycle Management
Manage sales team
Dynamics 365 Business Central doesn't have a dedicated customer service call center or related customer engagement functions by default. Dynamics 365 Business Central has a comprehensive Service management module that will handle after-sales services.
• Default integration with Microsoft Dynamics 365 Sales
• Contact Insights an Outlook addon helps to create contacts to orders within Outlook
• Inherits all the features of Dynamics 365 Business Central
To run CRM's full functionalities, you need Dynamics 365 Business Central essential license (70 $).
Avail Free Demo from our Subject matter experts to know how Business Central will enable your sales team.